Missing needles
When you place your first order, you should have received enough needles to cover your medication needs for multiple orders. If you find that you’ve run out of needles or simply didn’t receive them, you can purchase the appropriate needles at your nearest local pharmacy. Make sure to check the needle size and type recommended for your medication to ensure compatibility.
Missing medication
If you’re missing your medication, please follow these steps:
Check if the order was fully completed
Make sure you’ve filled in all the required information. Sometimes, customers complete a self-screening, but additional information may still be required. Double-check that all forms and details have been submitted.
Verify your payment
Confirm that your payment was successfully processed. In some cases, payment errors may delay your order. Check your bank or payment app to ensure the payment was completed.
Consider delivery delays
While we aim to dispatch orders promptly, delivery may sometimes be delayed. Typically, you should receive your medication within 7 days. Please keep an eye on the tracking information or any delivery updates.
If you've verified all of the above and still haven't received your medication, please contact us. Our team is ready to assist you and help resolve the issue promptly.