At Vi-Lifestyle, we understand that sometimes life can get in the way, and payments may be missed. However, it’s important for us to maintain a fair and consistent payment process for all our customers. If payments are not received within the agreed-upon time frame, we may need to take further steps to recover the outstanding amount, including involving a collection agency.
Why do we involve a collection agency?
If we notice that a payment has been missed, we first make every effort to notify you and remind you of the outstanding balance. We send more than two reminders to give you ample opportunity to settle the payment.
However, if the payment is still not made after these reminders, we may refer your account to a collection agency. This step is necessary to recover the funds and ensure that our business can continue to provide high-quality services to all our customers.
Your agreement to the terms and conditions
When you sign up for our services, you agree to the terms and conditions outlined by Vi-Lifestyle. This includes the responsibility to make payments on time. We understand that unexpected situations can arise, but it’s important to remember that, as per our agreement, continued non-payment can lead to the involvement of a collection agency.
What if your account is sent to our collection agency?
If your account is referred to a collection agency, they will take over the process of recovering the outstanding payment. This can involve direct communication with the agency to arrange payment, which may affect your credit score and incur additional fees. We strongly encourage all customers to address any missed payments promptly to avoid this situation.
I paid, but I still receive emails about missing payments
If you’ve made a payment but continue to receive reminders about a missed payment, please take a moment to double-check the payment status. In some cases, the payment may have been processed on your end, but the transaction could still be in progress.
Here are a few steps to follow:
Double-check your payment:
Verify that the payment has been successfully made by checking your bank or payment provider’s statement.
Consider transfer times:
Even if it seems like you’ve paid, the process of transferring funds to our bank account can take 3–5 days. We might not have received the payment immediately, which could explain the reminder.
Contact us if needed:
If you’ve made the payment and waited for 5 days without receiving an update, please contact us. Let us know that the payment has been made, and we will investigate the issue to ensure that your account is not mistakenly sent to a collection agency.
Conclusion
At Vi-Lifestyle, we strive to be fair and transparent in our payment processes. While we do our best to remind customers about any missed payments, continued non-payment can result in sending your account to a collection agency. Remember, by agreeing to our terms and conditions, you’re committing to making timely payments. If you're having trouble making a payment, or if you believe you've paid but are still receiving reminders, please contact us so we can work together to resolve the situation and avoid unnecessary complications.