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Payment cycle for direct debit

Why doesn’t the payment take place on the same date every month?

Updated over 2 weeks ago

Why the payment date for your medication cannot be changed

At Vi-Lifestyle, we work with fixed delivery and payment cycles to ensure your medication is always delivered on time and your program can be followed without interruption.

How the payment cycle works

  • Our medication is supplied for a period of 4 weeks.

  • To ensure your next delivery arrives on time, our system is set to a 4-week payment cycle.

  • Only for the second payment is there a shorter period of 3 weeks between payments. This ensures that this delivery also arrives well in time.

Why we cannot change the payment date

We understand that it may sometimes be desirable to change the payment date. Unfortunately, this is not possible because:

  • Changing the payment date can cause delays in the delivery of your medication.

  • A delayed delivery may result in your program not being followed correctly, which can affect the optimal use and results of the medication.

Our goal

We want your treatment to run smoothly, without interruptions, so you can achieve the best possible results. That’s why we maintain fixed payment and delivery dates.

Questions?

Do you have any questions about your payment cycle or delivery? Please feel free to contact us — we’ll be happy to help.

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